Some frequently Asked Questios
Withdrawals are processed immediately so under normal circumstances, you should get your payment in less than 5 minutes.
There is minimum withdrawal of 5000 NGN and there is no maximum as long as it's your money.
When the Asset has been completely processed, payment happens instantly.
The Digital Asset we take have varying processing lengths due to various factors. However, our automated systems helps to fasten the process. So, when you initiate a trade, you will get notification once we processed it
It's simple. Use the recover password option and a link to reset your password will be sent to your Email.
To place order is simple. click on trade now,select the Asset that you want to trade and follow the instructions
Yes, all transactions are protected and not accessible by any third party. Kachiplug Exchange platform ensures that your data is protected. We have impenetrable firewalls that make your transactions secure, and we use 256bits SSL security encryption that prevent fraudsters from interfering with transactions.
99.9% of payments are received within a few minutes. Banks at times have issues that can lead to delay in payment. Kindly be patient and contact us if you don't get your payment within the next 12 hours. Nevertheless, you will always get your payment regardless, rest assured.
Withdrawals are processed on a first-in-first-out basis. A 'PENDING' status means your withdrawal is queued and awaiting processing. This basically takes just a few minutes to be completed. Kindly be patient. If your withdrawal is taking longer than usual, please contact support team
We strives to make various Digital/Crypto Asset options available but it's easy to tell that we cannot accept all crypto/digital asset types at all times. If your asset is not listed during a trade, you can make a special request. Contact support for more information.
Withdrawal process is processed automatically after digital asset has been confirmed.
Withdrawal is approved in within few seconds and Payout is made to your Bank Account.
To withdraw Funds
-Choose Naira as Method to withdraw
-Put in Amount
-Put Bank Details
For every transaction, Our Platform will send you email notifications on your sell order. Always check your email for order updates. Should in case we have urgent information, we will use your phone number to call you. do not forget to click on the setting to update your valid phone number.
At kachiplug Exchange, we work 24/7 and this is why people refer to us as a customer-centric brand. At any time of the day or week, we are always available.