Refund Policy

A refund request may be made while an order is still being processed, i.e. if it is yet to be executed or completed. Due to the nature of our business, we can provide a refund only if an order is still being processed or within the processing time frame. For a refund request made while an order is still within the processing time frame, we will have to charge 5% off the money received for the order and process the refund within 24 hours business days. Note that we cannot issue a refund for any processed or executed order since we received consent for its completion.

Fraud Prevention

All orders must pass due diligence procedures according to our policies and regulations. We are required to take users proof of identity and the likes according to our mode of operation before offering our service. If any user fails to comply with verification requirements, we may decide to cancel or decline the order. We are not allowing third party transfer or hand to hand cash deals which imply that payments must go through the banking system. We are under the obligatory to safely keep the records of all transactions made through our website.

Prohibited Transaction

Our service is not allowed to be used for any of the following types of transactions:

(i) Any pyramid selling, Ponzi schemes or similar multi-level marketing, or matrix programs or other 'get rich quick schemes or high yield investment programs; (ii) the sale or supply of any illegal items or items which encourage or facilitate illegal activities; (iii) the sale or supply of counterfeit products

Disputes and Arbitration

Claims and issues associated with the subject of this Agreement are settled by negotiations with the administration of the Service, accordingly to the provisions of the Agreement.

1.  Any claim under this Agreement may be taken by the Service in electronic form. The user should file a claim by sending a message using the contact details specified on the service’s website.

2.  In case it is impossible to resolve a Claim through negotiations, it will be resolved in compliance with the regulations of the territory where the service is registered.

Anti-Money Laundering Policy

Money laundering is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate so that their illegal source cannot be traced.

1.  All Kachiplug Exchange customers are solely responsible to offer valid and accurate information when orders are submitted.

2.  Kachiplug Exchange does not check the competence and legality owning by the user, the monetary funds that are offered by the user for exchange, and does not carry our monitoring of the user operations in any of the electronic payment systems or banking structure (a bank, a credit or investment structure).

3.  Payment may not be counterfeit or otherwise fraudulent. The customer agrees that any attempt to remit fraudulent funds will result in prosecution to the fullest extent of the law and the notification of the general public of the user's actions via posting on the Kachiplug Exchange website, public and private discussion boards or by any other means, at company discretion.

4.  Kachiplug Exchange has a right to refuse to render whatever service without mentioning the reason to any customer.

5.  Kachiplug Exchange under the law has the right to refuse a transaction at any time should suspicion arise that it may be connected to money laundering or any other criminal activity.

6.  Kachiplug Exchange will NOT do business with anyone suspected of or directly involved in Money Laundering, or where funds have been sourced by any illegal activity.