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Frequently Asked Question

How can I stay updated on the latest news and updates from KachiPlug?
To stay informed about the latest news and updates, you can visit our blog section on the website, where we regularly post announcements and articles about the cryptocurrency market.
Do you have a referral program for users to earn rewards?
Yes, we have a referral program that allows users to earn rewards by referring friends and family to join our platform. You can find details on how to participate on the "Referral Program" page.
What security measures are in place to protect my account from unauthorized access?
We employ multiple security measures, including two-factor authentication (2FA), to protect your account from unauthorized access. You can enable 2FA in your account settings for added security.
How long does it take for a withdrawal to be processed?
Our withdrawal process is typically almost immediate. However, in certain cases such as NIBSS downtime or if there is an error in the user-provided account number, there may be some delays.
Do we offer a mobile app for trading on the go?
Currently, we do not have a mobile app, but our fully functional website allows you to trade conveniently on your mobile device. You can access all our trading features and services directly through your mobile browser.
What digital asset can I trade on KachiPlug Exchange?
KachiPlug Exchange offers a wide range of digital assets for trading. You can check the list of available digital assets under trading currency.
How can I contact customer support?
You can reach our customer support team through our "Contact Us" page, where you can submit your inquiries or issues, and we'll respond as soon as possible.
Is your platform safe and secure?
Yes, our platform uses the latest security measures to ensure the safety and security of our users' personal and financial information. We also comply with all relevant laws and regulations.
Are there any fees associated with using your platform?
Yes, there are fees associated with using our platform, but they are generally lower than the fees charged by banks and traditional financial institutions. The fee will depend on the type of transaction and the amount.
I can't remember my password, how can i recover it?
It's simple. Use the recover password option and a link to reset your password will be sent to your Email.
How do I place an order for my Asset?
To place order is simple. click on trade now, select the Asset that you want to trade and follow the instructions.
Are all transactions secure on kachiPlug Exchange?
Yes, all transactions are protected and not accessible by any third party. Kachiplug Exchange platform ensures that your data is protected. We have impenetrable firewalls that make your transactions secure, and we use 256bits SSL security encryption that prevent fraudsters from interfering with transactions.
How Can i withdraw?
To withdraw Funds: Choose Naira as Method to withdraw, Put in Amount, Put Bank Details, Click Withdrawal.
Is Two-Factor Authentication (2FA) mandatory?
All the clients who have signed up to on the site, are required to perform additional authorization at the following stages online: - Login - Adding or managing beneficiaries - Instructing a payment or booking a site
How To Create a KachiPlug account?
If you want to open an account for personal use you can do it over the phone or online. Opening an account online should only take a few minutes. You need to register to the site and just login to the site using the user id and password.
How Will I Know If My Transaction Has Been processed?
For every transaction, Our Platform will send you email notifications on your sell order. Always check your email for order updates. Should in case we have urgent information, we will use your phone number to call you. do not forget to click on the setting to update your valid phone number.
What days of the week does KachiPlug exchange operate?
At kachiplug Exchange, we work 24/7 and this is why people refer to us as a customer-centric brand. At any time of the day or week, we are always available.