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Refund and Anti Money Laundering Policy

Refund and Anti Money Laundering Policy

Last Updated: March 2026  |  Effective Date: January 2024

This page outlines KachiPlug Exchange's Refund Policy, Fraud Prevention measures, Prohibited Transaction rules, Dispute Resolution procedures, and Anti-Money Laundering (AML) Policy.

Refund Policy

When Refunds Are Available

A refund may be requested only while an order is still being processed (i.e., before it has been executed or completed). Due to the nature of digital currency exchange:

  • ✅ Refunds are available if the order is still within the processing time frame
  • ❌ Refunds are NOT available for orders that have already been processed, executed, or completed (as consent for completion was already provided)

Refund Fees

Scenario Refund Fee Processing Time
Order still processing 5% of the received amount Within 24 business hours
Order already completed ❌ No refund available

How to Request a Refund

  1. Contact us immediately at info@kachiplug.com or via WhatsApp
  2. Provide your order ID and reason for the refund request
  3. If eligible, the refund (minus the 5% processing fee) will be returned to your original payment method within 24 business hours

Fraud Prevention

KachiPlug Exchange takes fraud prevention seriously. All orders must pass due diligence procedures:

  • 🔍 Users may be required to provide proof of identity (government-issued ID, selfie verification) before orders are processed
  • 🏦 All payments must go through the banking system — hand-to-hand cash transactions and third-party transfers are strictly prohibited
  • 📋 We are obliged to maintain secure records of all transactions processed through our website
  • 🚫 If a User fails to comply with verification requirements, we reserve the right to cancel or decline the order

⚠️ Warning: Any attempt to submit fraudulent funds, use stolen identities, or manipulate transactions will result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities.

Prohibited Transactions

KachiPlug services may NOT be used for any of the following:

  1. Pyramid selling, Ponzi schemes, or similar multi-level marketing programs — including matrix programs, "get rich quick" schemes, and high yield investment programs (HYIPs)
  2. Illegal goods or services — Sale, supply, or facilitation of any items or activities that are illegal under Nigerian or international law
  3. Counterfeit products — Sale, supply, or distribution of counterfeit goods or services
  4. Terror financing — Any transaction intended to fund or support terrorism
  5. Sanctions evasion — Transactions designed to circumvent international sanctions

Violation of these rules will result in immediate account termination and reporting to the appropriate authorities.

Disputes and Arbitration

Claims and issues related to this Agreement are settled through the following process:

Step 1: Negotiation

Contact KachiPlug's support team in writing via email (info@kachiplug.com) or through your KachiPlug account dashboard. We will respond within 48 business hours with a proposed resolution.

Step 2: Escalation

If the dispute is not resolved through direct negotiation within 14 days, either party may escalate to formal arbitration.

Step 3: Arbitration

Unresolved disputes will be settled in compliance with the laws and regulations of the Federal Republic of Nigeria, in the appropriate court of jurisdiction.

Anti-Money Laundering (AML) Policy

What is Money Laundering?

Money laundering is the act of converting money or monetary instruments gained from illegal activity into money or investments that appear legitimate, so that their illegal source cannot be traced.


KachiPlug's AML Commitments

KachiPlug Exchange is committed to preventing money laundering and complying with Nigerian AML regulations:

  1. Customer Responsibility — All users are solely responsible for providing valid and accurate information when submitting orders
  2. Verification Rights — KachiPlug reserves the right to request additional identification or proof of fund source at any time
  3. Fraud Consequences — Any attempt to remit fraudulent or counterfeit funds will result in:
    • Immediate account suspension
    • Reporting to law enforcement
    • Prosecution to the fullest extent of the law
  4. Right to Refuse — KachiPlug has the right to refuse service to any customer without stating a reason
  5. Suspicious Activity — KachiPlug has the right to refuse or reverse any transaction at any time should suspicion arise that it may be connected to money laundering or criminal activity
  6. Zero Tolerance — KachiPlug will NOT do business with anyone suspected of, or directly involved in, money laundering or the sourcing of funds through illegal activity

Compliance Measures

  • 🔐 KYC (Know Your Customer) — Identity verification for all users
  • 📊 Transaction Monitoring — Automated flagging of unusual transaction patterns
  • 📁 Record Keeping — Secure maintenance of all transaction records for a minimum of 7 years
  • 👥 Staff Training — Regular AML/CFT training for all team members
  • 🚨 Suspicious Activity Reporting — Cooperation with Nigerian Financial Intelligence Unit (NFIU) as required

Contact Us

For questions about our policies:

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